Holiday Protection
'Always Exmoor' are fully compliant with the Package Travel, and Package Tours Regulations. In accordance with these regulations all clients booking with 'Always Exmoor' are fully protected by a trust account as a safeguard for you, our customer.

Insurance
We strongly recommend that clients take out appropriate personal accident nd cancellation insurance cover as the very nature of outdoor activities; do contain some element of risk. While taking every care we cannot be responsible for your own illness or injury during a holiday. We regret we cannot accept any liability for any loss, damage or injury resulting from 'force majeure' or any unforeseen circumstance beyond the control of 'Always Exmoor'. Also when you make a booking with us, you accept responsibility for any damage or loss caused by you or any member of your party and indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions.

Safety
In the interests of safety you must undertake to follow the advice of any warning or advisory notices encountered on your walk/activity, follow the Country Code and act sensibly and prudently at all times.

Information
The information given on this web site has been carefully checked and we believe that it is correct at the time of publication, however we reserve the right to make changes and where they occur, they will be advised to you before the booking contract is concluded.

Complaints
In the unlikely event that you have a complaint during your holiday, you should contact our office immediately and we will do our best to resolve the problem straight away. Should it not be possible to resolve you problem immediately, you should e-mail/write giving full details, within 14 days of the holiday’s conclusion. Complaints received after this date can be very difficult to investigate.

Always Exmoor T/A Lynton & Lynmouth Tourist Information Centre Ltd

Booking and Payment
Please complete the online booking form (awaiting - please email) this can either be submitted online or printed and sent by post/fax along with a deposit of £75.00 per person per holiday. On receipt of the booking form and deposit we will send a confirmation invoice for the balance, which must reach us six weeks before the start of your holiday. The payment date for the balance is shown on the confirmation invoice. If the balance is not paid by the date stated we reserve the right to cancel your booking, retain the deposit and apply cancellation charges as stated in section 3. If you book a holiday within six weeks before the start of the holiday, the full holiday cost must be paid at the time of booking.
Payments may be made all the main credit/debit cards except American Express. Cheques and sterling bank drafts should be made payable to 'Exmoor Outdoors'.
A tour pack will be sent two weeks before the start of your holiday.

Group Bookings
When making a group booking, the lead name on the booking form is responsible for the booking and accepts the booking conditions on behalf of all party members. The confirmation invoice and tour pack for the group will be sent to the party leader. Any questions or queries concerning the holiday from members of the group should be sent to us via the party leader.
We can offer discounts for groups of four or more booking a holiday together. Please contact us for details.

If You Cancel Your Holiday
All cancellations must be in writing i.e. e-mail, fax or letter post and are effective from the day we receive them. For a cancellation received more than 42 days before the start of the holiday the deposit will be forfeit, whilst any other payment towards the cost of the holiday will be refunded. For later cancellations the deposit will be forfeit but any payment towards the holiday will be refunded less the following charges;
42 - 29 days before the start: 25%
28 - 15 days before the start: 50%
No refund can be given for cancellation 14 or less days before the start of a holiday, or whilst a holiday is in progress. The cancellation fees are implemented in all cases, we strongly recommend that you are fully covered by a comprehensive travel insurance policy.

If You Change Your Booking
If you wish to make changes to your holiday prior to the due date for final payment, we will endeavor to assist, subject to an administrative charge of £25.00 per person. Alterations after this date will be treated as a cancellation of the original holiday and a new booking for a different holiday, the charges are set out in section 3.

Finally
Your booking is accepted on the basis of the above conditions.

EMAIL info@alwaysexmoor.co.uk
TEL 01598 763589